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Payments

What payment methods do you accept?

During the checkout process, you can choose from the following payment options:
 
1) Pay later
From the Netherlands: You manually transfer the amount due to our Rabobank account 0317.8946.92, stating the invoice number.
 
For other countries: If you’re paying from a foreign bank account, please use our IBAN number NL90RABO0317894692 and BIC: RABONL2U.
 
2) Credit Card payment
You can pay for your order with your Visa Card or MasterCard through the secure payment environment provided by Adyen.
 
3) iDeal payment
This payment method is only available for orders within the Netherlands. You’ll complete the transaction within your trusted internet banking environment, using the specific security methods of your own bank.
 
4) Bancontact
This payment option is exclusively available for orders from Belgium.
 

Payment Confirmation

Upon completion of the payment, customers will automatically receive a confirmation email once the payment is received and the order is processed. This confirmation will include details such as the ordered items, the total amount, and the delivery address. If you do not receive a confirmation, please check your spam folder or contact our customer service.

 

Security

We take the security of your personal information very seriously. Our payment methods are all secured with the latest technologies to ensure that your financial information is processed safely. When using credit card payments, we utilize a secure payment environment that meets the highest security standards. Your data is encrypted and inaccessible to third parties.

 

Customer Service

Do you have any questions or issues regarding your payment? Please do not hesitate to contact our customer service. Our dedicated team is ready to assist you and answer any questions you may have regarding the payment process. You can reach us via email, phone, or live chat, and we will do our best to assist you as quickly as possible.

 

Currency and transaction fees

For certain payment methods, additional charges may apply, such as transaction fees or currency conversion fees for international transactions. These fees may vary depending on the chosen payment method and the country from which you’re making the payment. Before completing the payment, you will be informed of any additional costs that may apply. Please ensure that you review this information before finalizing the payment to avoid any surprises.

 

Payment refunds

In the event that a refund is necessary for your payment, we strive to make the process as smooth and efficient as possible. Refunds may occur due to various reasons such as order cancellations, returns, or billing errors. 
 
Once your refund request is approved and processed by our team, you will receive the refunded amount through the original payment method used for the transaction. Please note that the time it takes for the refund to reflect in your account may vary depending on your financial institution and the payment method used.
 
For any inquiries or assistance regarding refunds, feel free to reach out to our customer service team. We are here to assist you with any questions or concerns you may have throughout the refund process.
Please ensure to review our refund policy for detailed information on eligibility criteria and refund procedures.