Privacy Policy

 

Last updated on 01-01-2024

 

Your privacy is of great importance to LOVEissue. We therefore adhere to privacy laws. This means that your data is safe with us and that we always use it properly. In this privacy statement, we explain what we do with the information we learn about you through the websites www.loveissue.nl and www.b2b.loveissue.nl.

 

If you have any questions or want to know exactly what we keep about you, please contact LOVEissue.

 

When you place an order with us, we use your personal data to process it. We may then provide your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or payment provider.

 

For this, we use your payment details, address details, email address, telephone number, and billing address. We need this information because of the contract we enter into with you. We retain this information until your order is completed and seven years thereafter (which is the legal retention period).

 

We work with certain companies that may receive the aforementioned personal data from us.

 

For handling orders/payments, we work with:

 

– Payment provider Mollie 

– Postal company PostNL / MyParcel

– Weblord website management

 

With the contact form, you can ask us questions or make requests.

 

We use your email address for this. We do this based on your consent. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way, we can easily access the information for any follow-up questions. We can also use this to train our customer service to become even better.

 

You can subscribe to our newsletter. Here you will find news, tips, and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link. Your email address is automatically added to the list of subscribers. This data is retained until you cancel the subscription.

 

We would like to send you advertising about offers and new products or services. We do this:

 

– via email

– via social media

 

You can object to this advertising at any time. Each email contains an unsubscribe link. You can also block us or use the unsubscribe option.

 

Except for the aforementioned partners, we do not under any circumstances provide your personal data to other companies or institutions, unless we are legally obliged to do so (for example, if the police demand it in case of suspicion of a crime).

 

Our webshop features social media buttons. These buttons are used by the administrators of these services to collect your personal data.

 

Our webshop uses cookies. Cookies are small files in which we can store information so that you do not have to enter it repeatedly. We can also use them to see that you visit us again.

 

When you first visit our webshop, we will show a notification explaining cookies. We will ask for your consent to use these cookies.

 

You can disable the placement of cookies via your browser, but some parts of our webshop may not function properly as a result.

 

We use Google Analytics to track how visitors use our webshop. We have entered into a data processing agreement with Google. This contains strict agreements about what they are allowed to keep track of. We allow Google to use the obtained Analytics information for other Google services. We do not anonymize the IP addresses with Google.

 

Security of personal data is of great importance to us. To protect your privacy, we take the following measures:

 

– We use secure connections (Secure Sockets Layer or SSL) with which all information between you and our website is shielded when you enter your personal data

 

When our webshop changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to announce changes separately.

 

If you have any questions or want to know which personal data we have about you, please contact us. See the contact details below.

 

You have the following rights:

 

– explanation of what personal data we have and what we do with it

– access to the precise personal data we have

– correction of errors

– deletion of outdated personal data

– withdrawal of consent

– objection to a particular use

 

Please always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

 

As far as we have collected your data based on consent granted by you, you have the right to withdraw this consent. This does not affect the lawfulness of the processing based on your consent before withdrawal.

 

If you believe that we are not helping you correctly, you have the right to lodge a complaint with the supervisory authority. This authority is called the Dutch Data Protection Authority.

 

LOVEissue

De Deckerestraat 26

4388 HX Oost-Souburg

Netherlands

info@loveissue.nl

+31 622898925